I have faced this situation with Amazon repeatedly and I have serious doubts on their capability of delivering in India.
I have purchased items and asked to ship at a address where I have been living for the last 20 years and they failed to do it–the courier guy does not even call and update on the site that I refused to receive the items. I don’t understand how it could happen.
My address is not a hidden secret place up in Himalayas. It is in the Gangetic planes and in the state of Punjab. Every other e-commerce player has delivered the items here without the slightest of hassle. Be it PayTM, FlipKart, SnapDeal, and even ShopClues. All government posts even from European countries, South Africa, Canada and USA have come without fail.
Yes, Amazon does not know how to deliver the items here. What is most surprising is the fact that nobody calls and there is a false update on their website all the time.
I am thinking of not buying from Amazon anymore.